Refund policy
OUR COMMITMENT
At OLIYA LAB, every product is handcrafted in small batches with intentional ingredients. We stand behind the quality of everything we make. If something isn’t right, we want to hear from you.
SATISFACTION GUARANTEE
If you are unsatisfied with your purchase for any reason, contact us within 14 days of receiving your order at OLIYALAB@GMAIL.COM and we will make it right. We offer exchanges, store credit, or refunds at our discretion depending on the situation.
ELIGIBLE RETURNS
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Items must be returned within 14 days of delivery
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Items must be unused and in original packaging
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A receipt or proof of purchase is required
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
NON-RETURNABLE ITEMS
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Opened or used products — due to the nature of skincare and hygiene
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Gift cards
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Sale or discounted items marked final sale
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Items purchased more than 14 days ago
DAMAGED OR INCORRECT ORDERS
If your order arrived damaged, defective, or incorrect, please contact us within 48 hours of delivery at OLIYALAB@GMAIL.COM with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
ALLERGIC REACTIONS
We formulate all OLIYA LAB products with skin safety as a priority. However, individual sensitivities vary. If you experience an adverse reaction, discontinue use immediately and contact us. We will work with you on a case-by-case basis. We recommend performing a patch test before full application of any new skincare product.
REFUND PROCESSING
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card company to post the refund.
HOW TO INITIATE A RETURN
Email OLIYALAB@GMAIL.COM with your order number and reason for return. We will respond within 1–2 business days with return instructions.